Getting in touch
The NSE PTO runs this site and the app. Write to hello@nsepto.com and a person will answer. There is no support queue and no bot; it is a handful of parents who volunteer.
My sign-in code has not arrived
Codes are six digits and good for 15 minutes. Check the spam folder first, then send another from the sign-in screen. If a second one does not turn up either, see the next section before you try again.
No codes at all, ever, and you once tapped unsubscribe
This is the most common reason an address stops getting sign-in codes, and it is easy to do by accident. Some mail apps, Gmail among them, put an unsubscribe button at the top of every message, including ours. Tapping it on a sign-in email tells our mail service to stop writing to you altogether, so every code after that is blocked before it is sent. Nothing on the sign-in screen can tell you that happened; it simply looks as though the email never arrives. Write to hello@nsepto.com from any address and say which email address is not receiving codes. We can clear it in a minute or two, and you will not lose anything in your account.
I am not getting notifications on my phone
Push has to be on in two places: the app, under Settings, and the phone itself, under its own Settings for the NSE PTO app. Permission is granted per phone, so a new phone needs it again. Signing out and back in keeps it registered to your account.
I am not getting text alerts
Text alerts are urgent messages only, and they are off until you switch them on in the app under Settings, where we also ask for your mobile number. The app is the only place to turn them on. Reply STOP to any message to stop them, or use the same switch.
My calendar subscription has stopped updating
Each subscription link is personal to you. If you replaced yours in Settings, the old one stops working on purpose. Delete the old subscription in your phone’s calendar settings and tap Subscribe in the app again.
I want my account deleted
In the app, Settings, then Delete my account. On this site, your account page. It happens immediately and takes your profile, your grade choices, your volunteer sign-ups and your contact details with it.
Something on the site or the app is wrong
Tell us what you were doing and what you saw, including the date and roughly the time. Screenshots help more than anything else. Use the Suggest tab in the app if it is easier; it reaches the same people.
Our privacy policy is at nsepto.com/privacy and our terms are at nsepto.com/terms.